Call Accounting

TELECOM SERVICES OF IOWA

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Call Accounting

Managing Reports:

CallAnalyst allows you to generate a report for calls made or received. This helps you to analyze call information in a useful manner. You can generate reports in graph or text format. By default you can view the report on the screen; you may also print or export a report.

CallAnalyst allows you to automatically generate reports for a particular day or time using a set of predefined call information. CallAnalyst allows you to e-mail, print or save the automatically generated reports to a file.

From the ‘Report Category’ pane, you would select the type of report that you want to generate. CallAnalyst has a set of reports for each report category. You may click the ‘Criteria’ button to specify the call records that you want to use for generating a report.

This is the window you will see when you want to run a report:

Contact Mark Hazlett for pricing; you may E-Mail Mark at mark@tsiowa.com

What is Call Accounting?

Phone systems provide call information including details such as call duration, direction (incoming or outgoing), date and time, and the extensions involved. This information is lost without call accounting. Call accounting is the process of tracking and reporting on call traffic from the phone system.

Call Accounting software captures, allocates and sometimes costs incoming or outgoing telephone usage. From this information, reports may be run to track and sort call statistics by extension, group or department. This can be in detailed or summary format. In addition to tracking and sorting extension usage, call accounting software can provide reports on line, trunk and circuit (in the case of a T1) usage to help companies better manage their local and long distance facility needs. Call accounting software may also be used to track the time spent on calls for bill back purposes; when the time spent on calls needs to be billed back to clients.

CallAnalyst is an award winning Call Reporting tool – a Business Productivity Dashboard to help organizations control costs and increase productivity. It is a call accounting software tool that can be integrated with your Samsung or other telephone system.

CallAnalyst Features:

Extensive textual and graphical reporting on various telecom activities
Reports may be automatically printed or e-mailed
Sends out alerts & notifications based on various call patterns
Time Billing and Client Billing capabilities
Analysis of trunk traffic
Tool to analyze the results of various advertising campaigns
Extensive fraud alert mechanism
Break down the phone bill across different locations, departments, clients or groups
9-1-1 Call Notification; Support for E9-1-1
Web based reporting capabilities

CallAnalyst Benefits:

Manage your telecom costs
Control costs by optimizing trunk and extension usage
Control costs and optimize staffing with a more thorough understanding of call volumes
Enhance your customer service by making sure you have enough trunks to take the calls
Track Employee Productivity by viewing their detailed call information
Track Advertising Spend Effectiveness to protect your investment
Track Market demand for various product lines
Enhance security by preventing fraudulent activities and supporting E9-1-1
Automate your billing back
Reduces your overheads and Total Cost of Ownership if you have multiple locations with installation of one server at the main location

Contact Telecom Services of Iowa today!

In Cedar Rapids, call (319)393-0585

In Des Moines, call us at (515)331-0444

Or call us toll free at 1-888-703-2583