Click on the photo above to see a brochure on Communication Assistant
Communication Assistant Basic-Express / Pro for Personal Productivity
Communication Assistant productivity software is a highly intuitive PC based application suite that blends powerful point and click telephony together with screen based presence, availability and a variety of collaboration tools to simplify and enhance real-time communications for business telephony users. Designed for easy installation and maintenance, Communication Assistant can be deployed without the need of any additional 3rd party server, making it an ideal solution for small to medium size businesses.
Point and Click Unified Communications
You can easily make calls using a customizable contact list that is displayed on your PC; and search for a desired contact quickly and easily. You can see the phone status, PC status, and the absent message of other extensions from the contact list before you make a call.
Des Moines 515-331-0444
Communication Assistant Operator Console for Operator or Receptionist
You can manage and redirect multiple calls simultaneously. Call parking and extension management features are available for managing a large volume of call traffic.
Parked calls are put on hold and pooled into a common parking zone, and can be retrieved by any extension user.
You can also easily forward calls using the drag and drop function displayed on your PC.
A Software Phone module allows remote teleworkers, road warriors, or any other power user to use their computer as an IP Phone for easy access to unified communications. The user simply needs to connect to the corporate IP network over a secure managed broadband connection to enable the SoftPhone.
Voice Mail Assistant (VMA)
Companies using the advanced KX-TVM Voice Messaging solution can allow Communication Assistant users to visually manage their voice mails with Voice Mail Assistant.
It can be launched directly from Communication Assistant via the Message icon.
Communication Assistant Supervisor for Team or Executive User
The supervisor can monitor each agent’s phone status and remotely log-in a currently logged out agent’s extension, or log-out an agent phone with simple mouse operation using CA Supervisor. CA Supervisor can also monitor various important call center statistics.
Cedar Rapids 319-393-0585
Communication Assistant -
Productivity Enhancement Software Application
Integration with Microsoft Outlook®
Communication Assistant seamlessly integrates with Microsoft Outlook® allowing users to easily dial contact phone numbers and receive incoming call pop-up alerts.
From a branch office you can check the presence of people in charge at your company’s head office through a network which connects the separate hubs. A single CA server on an IP network can be shared between multiple offices (a maximum of 8 PBXs, 4 recommended).
Iowa City 319-333-7714
Panasonic has developed a telephone system that seamlessly integrates with advanced desktop productivity applications for improved business efficiency. Communication Assistant is a Unified Communication productivity software suite that provides office staff with business tools to improve user and team productivity.